"This pioneering book is an empirically grounded, theoretically informed, and insightful ethnographic account of work regimes in call centers ... It is a sophisticated discussion of intricately connected work components constituting a 'transnational service assembly line,' the spaces for and expressions of resistance and reflxivity within a highly standardized and heavily regulated work environment, and the 'outsourceable selves' of agents, responding as unseen products of the global call center enterprise, to external imperatives."
- Maria Cynthia Rose Banzon-Bautista (University of the Philippines Diliman)
Published in 2016.
₱475.00
Category:
ISBN:
9786214481026
Imprint:
Ateneo de Manila University Press
Format:
PDF
Language:
English
Best read using:
Adobe Digital Editions